Gift a Tour (operated by Likhitha Agencies) is committed to addressing customer complaints promptly and fairly. This policy outlines how customers can raise concerns and how they will be resolved.

 

1. APPOINTMENT OF GRIEVANCE OFFICER 

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer.

 

Email: info@giftatour.in 

Phone: 98660 54447 

Address: Virtual Office, Hyderabad, Telangana 

 

2. HOW TO FILE A COMPLAINT 

Customers may raise complaints related to: 

  • Gift card delivery (digital or physical) 
  • Tour redemption issues 
  • Incorrect or incomplete information on the portal 
  • Service quality disputes with partner travel agents

 

Complaints can be filed by: 

  • Emailing info@giftatour.in 
  • Calling the Grievance Officer 
  • Writing to our registered address

 

3. COMPLAINT HANDLING PROCESS 

  • Acknowledgement of the complaint will be sent within 48 hours of receipt. 
  • The complaint will be reviewed and investigated by our support team. 
  • Resolution will be provided within 30 days from the date of complaint.

 

4. SCOPE OF RESPONSIBILITY 

  • Gift a Tour will facilitate resolution between the customer and the partner travel agent if the issue relates to tour services. 
  • For complaints relating to delivery, payment, or technical issues, Gift a Tour will address them directly.

 

5. ESCALATION 

If the customer is not satisfied with the resolution, the matter may be escalated to the Consumer Dispute Redressal Forum as per the laws of India.

 

6. JURISDICTION 

All disputes will be subject to the jurisdiction of Hyderabad, Telangana.

 

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